Central Alabama Water

Employee Self-Service Portal

IT Account Access & Self-Service

Select the task you need. Each tile opens in a new tab — return here when done. New employees: follow the setup order at the bottom of this page.

Microsoft Account

New Phone

Got a new phone? Text our MFA reset line to re-enroll your device — most requests are resolved automatically in seconds.

Request MFA Reset

Security Info & MFA

Register or update your multi-factor authentication and password reset methods. Use this when setting up for the first time or when you get a new phone.

Set Up Security Info

Locked Out of My Account

You know your password but still can't sign in (account locked or blocked). We'll walk you through the right Microsoft option.

Unlock My Account

Forgot / Reset My Password

Forgot your CAW network password? Reset it yourself — no call to IT needed. Requires Security Info to already be registered.

Reset Password
CAW Applications

CAW Email

Access your Central Alabama Water email inbox via Outlook on the web. New employees: check here for your app login credentials.

Open Outlook

SuccessFactors

Access HR records and performance reviews — or set up the SuccessFactors mobile app on your phone.

Open SuccessFactors

UKG

Manage time, attendance, and scheduling — or set up the UKG mobile app on your phone.

Open UKG
New Employee? Complete in this order
  1. 1Security Info & MFA — Register your authenticator app and reset methods
  2. 2Reset My Password — Set your own permanent password
  3. 3CAW Email — Check for your SuccessFactors and UKG credentials
  4. 4SuccessFactors & UKG — Log in and set up the mobile apps on your phone

SMS Program — Privacy & Terms

Central Alabama Water's MFA Reset text program is an internal account-security service available only to current CAW employees. You opt in by texting our MFA reset number from the mobile number on file with CAW — we do not send unsolicited messages. Message frequency depends on how often you use this service, and message and data rates may apply. Your phone number is used solely to verify your identity for MFA and password reset requests. No mobile information collected through this program — including your phone number and opt-in status — will be shared or sold to any third party or affiliate for marketing or promotional purposes, under any circumstance. Reply STOP to opt out, or HELP for assistance. Questions: contact the CAW IT Help Desk. See the full Privacy & Terms.

Need help? Contact the CAW IT Help Desk. Never share your password or MFA codes with anyone, including IT staff.

Privacy & Terms