Employee Self-Service Portal
IT Account Access & Self-Service
Select the task you need. Everything opens in this window — use your browser's Back button to come back. New employees: follow the setup order at the bottom of this page.
Forgot / Reset My Password
Forgot your CAW network password? Reset it yourself — no call to IT needed. Requires Security Info to already be registered.
Reset PasswordSecurity Info & MFA
Register or update your multi-factor authentication and password reset methods. Use this when setting up for the first time or when you get a new phone.
Set Up Security InfoLocked Out of My Account
You know your password but still can't sign in (account locked or blocked). We'll walk you through the right Microsoft option.
Unlock My AccountCAW Email
Access your Central Alabama Water email inbox via Outlook on the web. New employees: check here for your app login credentials.
Open OutlookADP
Access HR records and performance reviews, manage time, attendance, and scheduling — or set up the ADP mobile app on your phone.
Open ADPPerformance Hub
Complete your year-end performance review — self-evaluation, goals, and manager sign-off — in CAW's Performance Hub.
Open Performance Hub- 1Security Info & MFA — Register your authenticator app and reset methods
- 2Reset My Password — Set your own permanent password
- 3CAW Email — Check for your ADP login credentials
- 4ADP — Log in and set up the ADP mobile app on your phone
SMS Program — Privacy & Terms
Central Alabama Water's MFA Reset text program is an internal account-security service available only to current CAW employees. You opt in by texting our MFA reset number from the mobile number on file with CAW — we do not send unsolicited messages. Message frequency depends on how often you use this service, and message and data rates may apply. Your phone number is used solely to verify your identity for MFA and password reset requests. No mobile information collected through this program — including your phone number and opt-in status — will be shared or sold to any third party or affiliate for marketing or promotional purposes, under any circumstance. Reply STOP to opt out, or HELP for assistance. Questions: contact the CAW IT Help Desk. See the full Privacy & Terms.
Need help? Contact the CAW IT Help Desk. Never share your password or MFA codes with anyone, including IT staff.