SMS Program
Program: Central Alabama Water (CAW) MFA Reset Text Program · Last updated: July 21, 2026
Central Alabama Water's MFA Reset text program is an internal account-security service available only to current CAW employees. It is used exclusively to help employees re-enroll a new device or verify their identity for multi-factor authentication (MFA) and password reset requests. This is not a marketing or promotional program.
You opt in to this program by texting MFA or RESET to +1 (205) 383-1292 from the mobile number on file with CAW. This is the only way to enroll in this program — CAW never sends unsolicited messages to initiate it, and enrollment happens only when an employee sends one of these keywords first.
Message frequency depends on how often you use this service (e.g., when you get a new phone or need to reset MFA). Message and data rates may apply, depending on your mobile carrier and plan.
Your phone number is used solely to verify your identity for MFA reset and password reset requests. No mobile information collected through this program — including your phone number and opt-in status — will be shared or sold to any third party or affiliate for marketing or promotional purposes, under any circumstance. Information may be shared with subcontractors who provide support services on CAW's behalf (e.g., IT service desk platforms), solely to operate this program.
Reply STOP at any time to opt out of this program. Reply HELP for assistance. You may also contact the CAW IT Help Desk directly with questions.
Central Alabama Water · Helpdesk if you have questions