Locked Out of My Account

Use this option when you know your password but still can't sign in — for example, your account is locked or temporarily blocked.

What to Click on Microsoft's Page

After you continue, Microsoft will ask you to enter your CAW email and complete a captcha. On the second screen, choose:

"I know my password, but still can't sign in"

This unlocks your account without changing your password. Follow the on-screen verification steps using the methods you already registered in Security Info.

You must have Security Info (MFA / password reset methods) already registered. If you don't, go back and complete "Security Info & MFA" first, or contact the CAW IT Help Desk.

Continue

Open Microsoft Account Recovery

Opens Microsoft's self-service portal in a new tab. Enter your CAW email, then pick the option above.

Continue to Microsoft