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MFA Reset
Locked Out · New Phone

Locked Out — New Phone?

Two ways to get back in. The fastest is a text from your phone.

Text this number
+12053831292

Text MFA or RESET — that's it.

SMS Privacy & Terms

Two Ways to Reset

Same phone number, new device

Text MFA or RESET to +12053831292.

  • Must be sent from the phone number your MFA is already registered on.
  • You'll get a confirmation text back in seconds.

New phone number, or the text didn't work

  • Have your supervisor or team lead send a Teams message titled "MFA Reset Request for [your name]" to the MFA Reset Team at mfaresets@caw-al.gov.
  • IT will verify and follow up shortly.

No employee ID, no login needed for the text option.